Privacy and Disclaimer
WHAT IS ‘PERSONAL INFORMATION’ AND WHY DO WE NEED IT?
Third Rock Adventures collects only the necessary personal information that is required to deliver the services, products or information that is requested by you or an agent or any other person booking on your behalf.
Third Rock Adventures collects, holds, uses or discloses customer’s information either directly or through our agency or booking partners only for providing or offering you services that you have asked. Personal Information like full name, age, home address, phone number, e-mail address, passport and travel medical information, insurance details, nationality, residency, dietary preferences, comments you provide, credit card and other payment details are collected in order to provide services that you have requested.
Third Rock Adventures also has the right to collect personal information including contact information when you enter a contest or sweepstakes with us. Information may also be collected when you decide to subscribe to our newsletter or request our brochure. We will use this information only to provide the requested service (or other substantially similar services directly related to your request.)
Third Rock Adventures holds the authority to collect personal information from those individuals who are looking for employment opportunities at TRA. The details may be used to (i) identify the individual (ii) evaluate their suitability for the position applied. The information asked may be name, personal contact information, education and employment background, criminal record information, residency or citizenship information or any other information required for TRA to screen the potential candidates for the job.
Third Rock Adventures also collects personal information from agents and agencies in order to allow them to book trips for Third Rock Adventures and to be properly credited for such bookings. Such information may include name, name or employment relationship or employer information, work or business address. If an agent is travelling with other clients, Third Rock Adventures has the right to collect personal information of the clients as well as employment and eligibility information. This information may be collected directly from you or from your employer whenever it’s required.
In instances where the collection of certain details of your personal information is not required in order to deliver requested services or products, you can skip providing such details. For example, you may sign up for our electronic marketing and newsletters with only an e-mail address. You may also be entitled to deal with Third Rock Adventures using a pseudonym under certain circumstances where verification of identity is not required. Do enquire if the personal information in question is required to complete your request.
DISCLOSURE & USE OF PERSONAL INFORMATION
Third Rock Adventures uses the personal information provided to deliver services or products that you have requested. The personal information includes information to receive newsletters, answer your request for further information about your trip, make bookings, provide information about the company and our services, receive and implement feedback on those services. The personal information allows us to :
- Determine eligibility for our product and services by understanding your needs as a customer.
- Provide information to our customers about our products and services or those of our partners that may be of interest to you.
- Provide resolution of any issues with the services and products that you have requested from Third Rock Adventures.
- Ensure safety and security of our customers.
- Conduct internal accounting and administration of our business
- Comply with the rules and regulations, immigration requirements set by the government respectively.
Third Rock Adventures may use your personal information to book products and services for you on behalf of our third party service providers and service providers or other agents or merchants that act as an agent from time to time. Please be aware that the consent you provide for the use of personal information by Third Rock Adventures applies equally for the products and services of the parties we sell or book on your behalf. For example if you purchase a flight from us you will have consented to the use of your personal information to the airline to enable them to book your flight tickets.
WHAT HAPPENS IF YOU FAIL TO PROVIDE NECESSARY PERSONAL INFORMATION?
If you do not provide your personal information as requested by Third Rock Adventures then we may not be able to deliver the services or products asked by you. This also means that you may not be able to participate in our trips or subscribe to our newsletters. If you have paid a deposit and fail to provide your personal information to Third Rock Adventures (or our partners and suppliers) then the required services and products requested by you may not be delivered. For example if you request to book a flight tickets and if you do not provide your personal information, the tickets may not get booked and you will not be entitled for a refund for the deposited amount.
Please contact Third Rock Adventures if you have any questions about providing your personal information when booking or dealing Third Rock Adventures. You can visit and browse our website or place a call to our customer contact number.
HOW DO WE COLLECT THIS INFORMATION AND OBTAIN YOUR CONSENT?
We collect information from customers during the booking (or option) process, or during the inquiry process where required, via our sales channels, such as our website booking form, our 24/7 sales contact centre (via e-mail or telephone), using medical forms filled out by you or your authorized representative, through on-line evaluations submitted by you, via on-line or other entry ballot for any contests, competitions, or sweepstakes, using brochure or other similar request forms, and/or through our travel agency partners and other individuals who make or update bookings on your behalf, or otherwise interact with us on your behalf, including during the inquiry process (whether or not the inquiry proceeds to a booking).
This information is provided by you or on your behalf by someone you have authorized to make or inquire about a booking. Consent can be obtained by :
- Written permission via Email, Mail, fax, or online booking form.
- Verbal permission.
- Third party consent (from your travel agent or other passengers booking on your behalf to whom you have given your personal information to book on your behalf).
SAFEGUARDS & PROTECTION OF PERSONAL INFORMATION
We safeguard your personal information with the utmost integrity. Your personal information is stored in our database in a secure system to prevent unauthorized access. Strong encryption devices, passwords and firewalls protect these database. Please note however that no data transmission over the internet is guaranteed to be 100% secure. We can assure you the safety of your data on our system but we cannot ensure the security of information you transmit to us over the internet. All our employees and our third party suppliers are informed about our policies and procedures. They are made to comply with these stringent rules and regulations to safeguard your personal information. We strictly prohibit unauthorized access and disclosure of client information.
SHARING OF PERSONAL INFORMATION
With whom do we share your personal information?
Third Party Partners and Suppliers:
Third Rock Adventures will share your information only with the service providers/suppliers (guides, travel companies, hotels, insurance companies, equipment suppliers, promotion and sweepstakes co-sponsors, credit card processing entities etc.) Their operations may be located outside of your country and governed by differing legislation. Certain information must be provided to these suppliers in order to carry out the services that you have requested while booking your trip to their country. These partners and suppliers are located all over the world and you can expect your personal information to be shared with these organizations.
We may share your personal information within the Third Rock Adventurres group of companies in order to provide you with superior customer service and to ensure you benefit from our full range of products and services as permitted by law. Each affiliated company abides by the rules and regulations while dealing with your personal information.
ACCESS TO THE INFORMATION PROVIDED AND CONTACT INFORMATION
You can access, update and correct your personal information through your account on Third Rock Adventures’ website. You may also request access to or the right to view or correct your personal information, subject to certain limitations, by writing to us or calling at the listed contact numbers in our website. In case you wish to review or verify the personal information you have provided to us, determine to whom your personal information was disclosed, amend or to delete any information, please contact us in writing at [email protected] specifying your request.
Subject to legal restrictions, you can choose to withdraw your consent for any purpose that is required by us to fulfill our product or service contract with you or the company. We will not be able to provide you, or continue to provide you, with the product or services after you have withdrawn your consent.
Please note that if you have booked through our agency you will need to contact us directly to access, correct or dispose off any of your personal information which they may hold.
Third Rock Adventures will only send you brochures, newsletters or other promotional and/or marketing materials if you have requested for them. You can subscribe for such materials on our website, or by contacting our sales contact centre.
If you have subscribed to our promotional emails, you can unsubscribe from receiving it at any time using the ‘Unsubscribe’ link in the bottom of each email, or through your Third Rock Adventures account.
Third Rock Adventures retains customer’s personal information for as long as is reasonably required, with consideration to the purpose for which it was collected or a related or ancillary purpose, and to our legal and regulatory obligations. Third Rock Adventures deletes or otherwise destroys customer’s personal information after a reasonable period of time. You may have to provide your personal information again to us in instances where it has been deleted.
If you have any complaints regarding Third Rock Adventures use, disclosure or dealing with your personal information or if you believe that Third Rock Adventures is in violation regarding the use of your personal information or if you have any questions about the same, you can send us a written letter at our official address or email at [email protected]. You can also contact the customer service team at the Third Rock Adventures website.
All complaints regarding your privacy and personal Information are taken very seriously. Upon receipt of such complaints our Officer will review your complaint within 10 business days and will provide a written response to the return address or email address indicated in the complaint. If such response is not satisfactory, we invite you to reply to our Officer, who will make every endeavor to resolve your concerns. In the event you provide us with an ‘Opt Out Notice,’ your information will be segregated and not disclosed or used in any manner about which you have objected. However, the personal information we collected may be retained by us if necessary for us to comply with any law or legal directive.
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