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Terms & Conditions Agreement

Third Rock Adventures Private Limited

Please read the following Terms and Conditions that governs the relationship between you (client) and Third Rock Adventures Private Limited (hereinafter referred as the ‘The Company’) with the registration number 184629/074/075.Please note that while booking a trip you are agreeing to the terms and conditions as well as the cancellation policy and certain limitations of liability set by the company. Both parties agree to these terms and conditions to resolve any legal or other disputes that may arise during the trip.

1. The Booking Contract

Once your booking has been confirmed, the tour operator or the travel agent issues a written confirmation after you have deposited the amount for your trip. Do go through the confirmation details thoroughly and report any incorrect or incomplete information to the company immediately. Please ensure that your names are stated exactly as in your passport.

If you book on behalf of other participants, then you are deemed to be the designated contact person for every participant included on that booking. This also means that you are responsible for making all payments due in connection with your tour booking. You will have to notify us if changes or cancellations are required and you will be solely responsible for keeping your group informed.

If you book on behalf of others, then you represent and warrant that you have obtained all required consents. It is your responsibility for verifying the information that you provide on behalf of other people is complete and accurate and the company will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

2. Booking A Trip

  •  A ‘trip’ refers to any product itinerary or activities that you buy from us including Trekking, Tours, Expeditions and / or other adventure tour programs.
  • The contract between the Company and the Client comes into existence only when the company sends a confirmation invoice or email to the customer.
  • The company has the right to increase or decrease product (trip/tour) prices before booking are confirmed and the contract comes into force.
  • The company will not be liable for any warranty, collateral agreement, prior agreement, and description of services or conditions other than expressed herein

3. Booking Deposit, Final Payment Requirement, And Lifetime Deposit

3.1 Booking Deposit Payment

To book a trip, a 10% of trip cost along with due airfares (if the client wants the company to arrange it) is required.

3.2 Final Payment

The balance (final payment) should be paid is as below.

3.2.1 Nepal Trip

The balance (final payment) should be Pay Before Trip Start or On Arrival in Nepal. To avoid any additional fees associated with credit card processing or bank transfers, you also have the option to pay in cash on arrival.

3.2.2 Trip for Bhutan, Tibet Indian and Other Country

Before 30 days of Trip Start : 100% of trip cost.

3.3 Lifetime Deposit (booking deposit Payment 3.1)

When you are forced to cancel your booking due to unavoidable circumstances, you can rest easy. Your deposit will not go to waste. Your deposit can be retained, provided the reason for the cancellation can be taken as an emergency or an unavoidable circumstance (like illness etc). You should furnish plausible proof (documents like doctor’s certificate etc.) for canceling the trip to retain your deposit. You can use the deposit later on to book the same trip or another trip of the same value at a later date.

Please note if the trip has been cancelled for non-payment or violation of these Terms & Conditions your deposit will not be counted as a Lifetime Deposit. Only one Lifetime Deposit is issued per cancelled booking per person. If the value of the Lifetime Deposit is greater than the value of the new trip (per person) then the company will not refund or credit the difference. You can also transfer or regift your Lifetime Deposit to a friend or family to book a trip with us by notifying us

4.Payment Methods

The company receives a booking payment through the bank transfer or the online payment system. We accept all major credit and debit cards. Kindly follow the instructions as below.

4.1 Wire/Bank Transfer

Name of the Beneficiary:

Third Rock Adventures (P). Ltd

Address of the Beneficiary:

Keshar Mahal Marga, Thamel, Kathmandu, Nepal

Bankers Name:

Himalayan Bank Ltd.

Bankers Address:

Tridevi Marga, Thamel, Kathmandu, Nepal

Account No.:


Account type:

Current Account USD

Swift Code:


Branch Code:


4.2 For the online payment

If you’d like to pay credit card, please check on this link -

If you pay by card/online, there will be a 4% additional Credit Card Processing Fee. Please add Credit Card Processing Fee on the payment.

5. Cancellation

5.1 Cancellation by the client

Any cancellation by a client must be made in writing and acknowledged by the company. The date on which the request to cancel is received by the company or its agents will determine the cancellation charge applicable. The cancellation charges are expressed hereafter as a percentage of the total tour price. Cancellation 30 days or more before departure: Lifetime deposit (you can use the deposit later)

5.1.1 Nepal

  • If the trip is cancelled 30 days or more prior to the departure date, all paid amount will be converted into a non-refundable lifetime deposit
  • If the trip is cancelled 29 days or less prior to the departure date, reservation services such as flight tickets, hotel bookings etc. will be charged, and the rest of the amount will be converted into a non-refundable lifetime deposit, which can be utilized by you or recommended family members for future trips.
  • If you neither show up on the starting day of the tour nor inform the company about your absence: 100% of the cost of services booked.

5.1.2 Bhutan, Tibet India and Other Country

30 Days or More

Secured Lifetime Deposit

20-29 Days

30% of Trip Cost

15-19 Days

50% Of Trip Cost

14 days or less

100% of Trip Cost.

If you neither show up on the starting day of the tour nor inform the company about your absence: 100% of the cost of services booked.

The client is strongly advised to take out cancellation insurance at the time of making the booking.

Please note that no refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.

5.2 Cancellation By Third Rock Adventures

  • Third Rock Adventures reserves the right to cancel any trip, including a guaranteed trip, prior to departure in the event of natural disasters, flight cancellation, strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences beyond its control. In such a case, the company will refund the trip price only. If the company cancels a departure which is guaranteed to run, the trip price will be refunded, or you will be entitled to take an alternative trip of the same value.
  • The significant alterations do not include a change of airline carrier, flight timetables or itineraries, provided the departure and arrival dates remain unchanged. Change in cabin category or hotel accommodation provided is of the same category.
  • The company is not responsible for any incidental expenses or consequential losses that the client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail fares, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment etc.

6. Medical Conditions And Special Requirements

In case of any medical condition, do inform the company at the time of the booking. A physically challenged condition or any other mental or physical debility which may hinder your ability to travel should be notified at the time of booking. Failure to notify the company may result in the client being refused to travel. It may also result in the loss of deposit amount or 100% of the trip cost.

There may be some trips that may be unsuitable for clients of a certain age, physical (mobility, pregnancy etc.) or mental conditions. It is the client’s responsibility to check prior to booking. The company will not provide any special facilities unless it has agreed to do so in writing. The company will also do its best to meet the clients’ special requests including dietary. Please note that such requests do not form part of the contract and therefore the company is not liable for not adhering to these requests.

The medical facilities vary from country to country and the company makes no representations and gives no warranties in relation to the standard of such treatments.

7. Travel Insurance

All travelers must travel with adequate and valid travel insurance. Your travel insurance must cover accidents, injuries, illnesses, death and medical expenses (including any related to pre-existing medical conditions), emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. It will be helpful if your insurance covers trip cancellation, curtailment, and loss of luggage and personal effects.

You must carry proof of insurance with you and produce it when requested by the company employees or suppliers. If you are unable to provide proof of insurance when requested, the company reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your trip, with no right of refund.

8. Flight Delays And Changes In The Itinerary

Please understand that mountain adventure is always unpredictable due to weather. Bad weather in the mountain regions can cause domestic flight delays. If the domestic flights get delayed or cancelled, the company will arrange accommodation (guest house) and food (lunch and breakfast) at the request of the client. However, the client is responsible to bear all additional expenses including food and accommodation costs. If you wish to make an alternative arrangement such as a Helicopter flight to avoid flight delays, all additional cost would be your responsibility.

Third Rock Adventures will not be held responsible if the client misses his/her international flight. However, we would try and assist to make alternative arrangements wherever possible. Please also note that during outdoor activities, we may have to make some changes in the itinerary owing to bad weather conditions or events outside our control.

9. Trip Prices

Third Rock Adventures reserves the right to amend tour prices at any time. Amendments may be done for many reasons including, but not limited to, increases in ground operator services, exchange rate fluctuations, increased fuel costs, airfares, airport charges, or the need to engage alternative air or ground operators. If there is an increase in the tour price, it must be paid prior to the departure date.

10. Trip Amendment

If the booking amendment request is received by Third Rock Adventures will make the necessary amendment with a free of cost. In case you wish to make amendments within 30 days of the trip departure, the cost of an amendment may apply depending upon the company's arrangements with other parties such as hotels, teahouses, ground operators or airlines. *T&C 5.1 will apply

11. Visa & Passport

You must carry a valid passport and visa when traveling with Third Rock Adventures. Please ensure your passport is valid for 6 months beyond the duration of the trip. Nepal Visa is available on arrival in Nepal. For Tibet & Bhutan, the company can make the necessary arrangements upon request. For India, the client will have to acquire the Visa from their own home country.

It is your responsibility to ensure that you are in possession of the correct visas for the countries you are traveling to. Third Rock Adventures will not accept responsibility if you are refused entry to a country or places because you lack the correct visa documentation.

12. Injuries And Evacuation

Third Rock Adventures will not be liable for any injury, health conditions, emotional or other conditions suffered by the client during the trip. Similarly, our package cost does not include any personal insurance. Hence, we advise the clients to take adequate travel insurance package, including medical emergencies and evacuation by Helicopter.

13. Services Missed Or Unused

There will be no discounts or refunds for missed or unused services. These include voluntary or involuntary termination/departure from the tour due to sickness, the death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.

14. Updating Of Terms And Conditions

The company reserves the right to update and amend these terms and conditions at any time. It is the responsibility of the client to keep himself/herself updated with any changes. The current version of terms and conditions will always be found on the website and will be the terms referred to in any dispute.

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USA & Canada
51 Spring Street, Thomastown Vic 3074
864 route de la Marqueze, 40230 Josse
Keshar Mahal Marg, Thamel, Kathmandu, Nepal
Sera Road/ Tashi Xintsun, Lhasa, Tibet
Changlam, Thimphu 11001, Bhutan